PRIVACY POLICY

This privacy policy sets out how The London Shutter Company Limited uses and protects any personal information given by you and/or collected via an online form and/or an email address when you use this website. We are committed to ensuring that your privacy is protected and we are fully compliant with the new General Data Protection Regulation (GDPR) guidelines. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The London Shutter Company Limited is a registered company and it is run by Plantation Shutters Ltd. It means that all enquiries generated via this website will be dealt by Plantation Shutters Ltd. With that in mind, this policy only applies for when you are navigation this website so

once you submit your information, you will be under Plantation Shutters Ltd policy which is just as secure as this one. You can find out more about Plantation Shutters Ltd privacy policy by visiting their page through the following link – https://www.plantation-shutters.co.uk/privacy-policy.

We will not sell or share your private information with third parties unless we are required by law to do so. We may use your information to send you promotional information about our products and services which we think you may find interesting if you tell us that you wish this to happen. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018.

WHAT WE COLLECT

We may collect your personal information via a variety of online forms and email addresses present on this website and also, via phone calls. Whenever you are asked to fill in a form on this website, look for the link with the relevant disclaimer explaining what information we collect and how we will handle that information once it is submitted.

Below is a list of all our data collection points, the types of information we collect on each of them and how we handle your information once it is collected, as follows:

Contact Us Page Form

We may collect the following information via this form: name, email address, contact number, post code and relevant message. This information is collected to allow us to contact and help you with your initial enquiry. The submissions will be stored on our website Admin area, which is only accessible by authorised Plantation Shutters Ltd personnel, and a copy will be sent to a member of our Sales team mailbox. We may temporarily add your information to our Outlook calendars in case a site survey is booked.

Quick Request a Call Back Page Form

There is a copy of this website present on most of our website pages. We may collect the following information via this form: name, email address, contact number, company name, website and relevant message. This information is collected to allow us to contact and help you with your initial enquiry. The submissions will be stored on our website Admin area, which is only accessible by authorised Plantation Shutters personnel, and a copy will be sent to a member of our Trade Client Management Team mailbox.

Request a Call Back Page Form

We may collect the following information via this form: name, contact number, email address, post code and relevant message. This information is collected to allow us to contact and help you with your initial enquiry. The submissions will be stored on our website Admin area, which is only accessible by authorised Plantation Shutters personnel, and a copy will be sent to a member of our Sales Team mailbox.

 

Online Calculator

When you click on the online calculator link on this website, you will be redirected to Plantation Shutters Ltd online calculator page under the following link – https://www.plantation-shutters.co.uk/online-quote.

Various Emails Available on Website

We may be sent a wide variety of personal information from the various email addresses present on this website, including the following: name, email, contact number, post code, availability, etc. This information is essential to allow us to contact and help you with your initial enquiry. These emails will be stored in the relevant Plantation Shutters Ltd Team’s mailbox.

Microsoft Outlook Mailboxes & Calendars

We may store the information we have collected via the data collection points listed above on Plantation Shutters Ltd Microsoft Outlook Mailboxes & Calendars. A copy of all enquiries coming from the online forms and emails available on this website will be sent to a relevant team member’s mailbox so the initial enquiry can be dealt with properly. Should we agree on a measure appointment date and time, your information may then be placed on a Calendar event so that we can carry out a site survey on the location, day and date specified on your enquiry.

Indication of Costs

We may collect the following information in order to provide you with an indication of costs: name, private and/or working email, private and/or working contact number, private and/or property full address, company name, website, window numbers, relevant window sizes and shutter specifications. The indications will be stored on our website Admin area, which is only accessible by authorised Plantation Shutters personnel. A printed version of it will also be stored in one of our secured physical locations.

Order Pad Form on Measure Appointments

We may collect the following information on site in order to provide you with an indication of costs or place an order: name, private and/or working email, private and/or working contact number, private and/or property full address, company name, website, window numbers, relevant window sizes, shutter specifications and debit/credit card details (to place an order only). We may collect your debit or credit card details on site in order for us to place an order but at no point we will store or keep those details anywhere. Once the agreed initial payment is taken, your debit/credit card details will be destroyed.

Confirmation of Order

We may use the following information in order to provide you with a confirmation of order: name, private and/or working email, private and/or working contact number, private and/or property full address, company name, website, window numbers, relevant window sizes and shutter specifications. The confirmations will be stored on our website Admin area, which is only accessible by authorised Plantation Shutters personnel. A printed version of it will also be stored in one of our secured physical locations.

Paperwork on Measure Appointment

Our surveyors may bring the relevant paperwork with them during their measure appointments to make sure all relevant details are correct and also to able to provide you with an updated indication of costs with accurate measurements.

Paperwork on Fitting Appointment

Our fitters may bring the relevant paperwork with them during their fitting appointments to make sure all parts of your order are installed as expected. They are also required to collect and add customers signatures and comments regarding their service and product satisfaction to the paperwork.

Invoicing

We may use the information we have collected via the data collection points listed above to create invoices in order to compliant with the HRMC Regulations for a limited company in the UK. Once an order is placed and a payment is made, we are required by law to keep your relevant information for a minimum of 72 months (6 years) for HRMC purposes. Your information will be stored on SAGE and our Local Server, both only accessible by authorised Plantation Shutters personnel, and a printed version of it will also be stored in one of our secured physical locations. You can find out more by visiting the following website (opens in a new window) – https://www.gov.uk/running-a-limited-company/company-and-accounting-records.

Warranty

We may keep the information we have collected via the data collection points listed above in order to be able to assist you in case any part of the product we supplied needs replacing. We offer a 5-year Warranty for our product and therefore, need to keep all your relevant information for a minimum of 60 months (5 years).

WHAT WE DO WITH THE INFORMATION WE COLLECT

We may collect the above information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping for HRMC and Warranty purposes.
  • We may use the information to improve our products and services.
  • Should you agree on joining one of our electronic mailing lists, we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.
  • Should you not place an order after a site survey is performed and an indication of costs is generated, we will keep all your relevant information for a maximum of a twelve months for the purposes of future communications. It will be completely deleted after 12 months unless otherwise stated by you.
  • Should we not engage in a business transaction after the initial contact is made, all your relevant information will be completely deleted.

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your private information in the following ways:

  • if you have previously agreed to us using your personal information for newsletter updates purposes, you may change your mind at any time by emailing us at hello@london-shutters.co.uk or writing to The London Shutter Company Ltd at Unit 9 River Reach Business Park, 1 Gartons Way, Battersea, London, SW11 3SX.
  • You may request details of personal information which we hold about you under the new General Data Protection Regulation (GDPR) guidelines. If you would like a copy of the information held on you please send an email to hello@london-shutters.co.uk or write to The London Shutter Company Ltd at Unit 9 River Reach Business Park, 1 Gartons Way, Battersea, London, SW11 3SX.
  • If you believe that any information we are holding on you is incorrect or incomplete, please send an email to hello@london-shutters.co.uk or write to The London Shutter Company Ltd at Unit 9 River Reach Business Park, 1 Gartons Way, Battersea, London, SW11 3SX as soon as possible. We will promptly correct any information found to be incorrect.
  • If you wish to delete the personal information we are holding on you, apart from the ones we are legally required to keep, please send an email to hello@london-shutters.co.uk or write to The London Shutter Company Ltd at Unit 9 River Reach Business Park, 1 Gartons Way, Battersea, London, SW11 3SX as soon as possible. We will promptly correct any information found to be incorrect.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Third-Party Websites

We use some third-party websites to help us collect and process your information. We can confirm that all third-party websites used are secured and committed to protecting that information in accordance to the new General Data Protection Regulation (GDPR) guidelines.

If you wish to know more about all our security procedures, please send an email to hello@london-shutters.co.uk or write to The London Shutter Company Ltd at Unit 9 River Reach Business Park, 1 Gartons Way, Battersea, London, SW11 3SX.

LINKS TO THIRD-PARTY WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over how those websites will collect and handle your data Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

COOKIES

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